← Back to CryoVibe

Privacy Policy

1. Who We Are

CryoVibe is a targeted cryotherapy wellness studio located at 5490 McGinnis Village Pl, Suite 134, Alpharetta, GA 30005. We operate the website cryovibe.fit and related booking and communication tools. References to "we," "us," or "CryoVibe" in this policy refer to our business and its operators.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and date of birth when you book an appointment or complete our intake form
• Health and medical history disclosed on our client intake forms, including conditions, medications, and contraindications
• Payment information processed through our third-party payment processors (we do not store full card numbers)
• Communications you send us via email, phone, or our contact forms
• Photos or images you consent to share with us for before/after documentation

Information collected automatically:

• Website usage data including pages visited, time spent, and actions taken, collected via Google Analytics (GA4)
• IP address, browser type, device type, and referring URL
• Cookies and similar tracking technologies used to improve site performance and user experience

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Assess your suitability for cryotherapy treatments and ensure your safety
• Process payments and send receipts
• Send appointment reminders and follow-up communications
• Respond to your inquiries and provide customer support
• Improve our services and website based on usage patterns
• Send promotional offers and updates if you have opted in to receive them
• Comply with legal obligations and protect the safety of our clients and staff

4. Health Information

The health information you provide on our client intake forms is used solely to ensure your safety during treatment and to tailor our services appropriately. We treat all health-related information with the highest level of confidentiality. We do not sell, rent, or share your health information with third parties except as required by law or as necessary to provide your treatment (for example, referring you to emergency services in a medical situation).

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We use third-party platforms to operate our business, including our booking system (LeadConnector/HighLevel), payment processors, and Google Analytics. These providers process data on our behalf and are bound by their own privacy policies.
• Legal compliance: We may disclose information if required by law, court order, or government authority.
• Safety: We may share information if we believe it is necessary to prevent harm to you or others.
• Business transfers: If CryoVibe is sold or merged, your information may be transferred to the new owner, who will be required to honor this Privacy Policy.

6. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics collects data such as pages viewed, time on site, button clicks, and scroll depth using cookies. This data is anonymized and aggregated — we cannot identify individual users from analytics data.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. We use:

• Session cookies: Temporary cookies that expire when you close your browser, used to remember preferences during your visit (such as whether you have closed the intro offer popup)
• Analytics cookies: Set by Google Analytics to track usage patterns across sessions
• Third-party cookies: Set by our booking platform (LeadConnector) and chat widget

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain features of our website.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health intake forms are retained for a minimum of 3 years from your last visit. You may request deletion of your data at any time by contacting us (see Section 11), subject to legal retention requirements.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

We do not store full payment card numbers. All payment processing is handled by PCI-compliant third-party processors.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal requirements
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in our emails or by contacting us directly
• Data portability: Request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact us at cryovibega@gmail.com. We will respond to all requests within 30 days.

12. Third-Party Links

Our website may contain links to third-party websites such as Instagram and Google. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at cryovibega@gmail.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: cryovibega@gmail.com
• Phone: (678) 218-1708
• Mail: CryoVibe, 5490 McGinnis Village Pl, Suite 134, Alpharetta, GA 30005